Refund policy
Return & Refund Policy
At Julie's Vintage Charm, we take great care in curating and packaging every piece in our collection. Because we specialize in vintage and antique items, please read our policy carefully before purchasing.
All Sales Are Final Due to the one-of-a-kind nature of our vintage items, we do not accept returns or exchanges unless your item arrives damaged or broken.
Damaged or Broken Items If your item arrives damaged or broken due to shipping, we'll make it right. Please contact us within 7 days of delivery with clear photos of the damage and your order number, and we'll offer a full refund or store credit at your preference.
Vintage Condition Disclaimer All items are vintage and may show natural signs of age, wear, or patina consistent with their era. These characteristics are not considered defects and are part of the charm and authenticity of each piece. Item condition is described in detail in each product listing — please review photos and descriptions carefully before purchasing.
Non-Returnable Items
- Items with pre-existing wear noted in the listing
- Items damaged after delivery
- Items returned without prior authorization
How to Contact Us To report a damaged item, please email us at [your email] within 7 days of delivery. We respond within 1–2 business days.